This is an overview of our resources and most common support question for EndNote.
If you cannot find your answer here, please fill out our support form and we will help you as soon as possible.
Do you have problems related to PDFs in EndNote on MacOS?
In this article we will show you how to bypass the can not install direct export helper error for EndNote.
In this article we look at how to recover a damaged/corrupted EndNote library.
In this article we will show you how you can reset your EndNote online/web account/library, ans start from fresh synchronising a new EndNote library of your choice.
If you have to enter references manually you only need to enter the information EndNote requires finding additional data for the reference. You can then use the feature Find Reference Update in the References menu, and EndNote will try to find and automagically add the missing information to your reference(s).
ZIP files are common ways to send and download files. Read here how to open them?
Here is a guide that shows you how to manually insert citations and generate a bibliography into your document. This is useful if you are using a word processor that does not support the EndNote CWYW add-in for inserting and formatting citations.
If you experience sync errors when trying to sync your EndNote library with your EndNote online account, please send us your EndNote Sync log files and we will examine these to find the cause of the error.
Assuming you have EndNote X7.2 or later, here are the steps to generate the Sync log file. Analyzing the log files we can try to find the error with your EndNote online sync.